Accessible Customer Service Standard, the Act, and the Manitoba Human Rights Code


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Introduction


This online course provides training on the requirements of the Customer Service Standard and on the Human Rights Code as it pertains to people with disabilities. The Customer Service Standard is the first accessibility standard to be created and enforced under the Accessibility for Manitobans Act.

The Customer Service Standard Regulation is a regulation under the Act that sets out the requirements for customer service providing the rules that businesses and organizations must follow in order to identify, remove & prevent barriers to accessing goods and services.   The Customer Service Standard helps people and organizations provide equal access to their goods and services to people of all abilities. Accessible customer service legislation applies all businesses that provide goods or services to the public or another organization in Manitoba and has 1 or more employees.

The Manitoba Human Rights Code is a law that gives all Manitobans equal rights and opportunities as they pertain to services available to the public, contracts, employment and housing. The Act and the Human Rights Code work together to promote equality and accessibility.

All employees, agents and volunteers must be trained on accessible customer service. Those who develop or implement accessibility measures, policies and practices must also receive this training.
 
Accessible Customer Service Standard, the Act, and the Manitoba Human Rights Code is an interactive online training course that shows what organizations must do to meet the requirements of the Customer Service Standard. It provides training on how to interact and communicate with people with various types of disabilities and those who use an assistive device or service animal or support person.

This online training course may be taken in the comfort of your own home or on the workplace computer system. Depending on your pace, it takes 30 minutes to complete. You may progress through the online course at your own pace and may stop & start at any time. You are required to achieve a grade of 80% or higher in order to pass, and are allowed 2 attempts to pass the test.  A certificate of completion (and/or wallet card) may be printed at successful completion of the final test.

What you will learn in this Course


  1. What the Act, the Customer Service Standard Regulation, and the Human Rights Code are.
  2. What accessibility means.
  3. Requirements of the Customer Service Standard.
  4. Requirements of the Manitoba Human Rights Code as it pertains to people with disabilities.
  5. How organizations can achieve accessibility.
  6. How you can interact with people with various types of disabilities.

This course requires 1.0 Training Units per Trainee.

   Enter the number of people who will take this course
   Trainees  x  Training Units 1.0