Frequently Asked Questions (FAQs)


Ontario businesses provide accessible customer service to persons with disabilities




No, the Training Manager can take courses by mousing over 'My Pinnacle' and then click on 'My Training'.  The difference between a Trainee's account and your account, is that you have the Trainer page, which brings up the Training Manager's Dashboard.  

NOTE: After purchasing Training Units or signing into the website, you are automatically presented with the Training Manager's Dashboard.

As stated by AODA, "Recognizing the history of discrimination against persons with
disabilities in Ontario, the purpose of this Act is to benefit all Ontarians by, a) developing,
implementing and enforcing accessibility standards in order to achieve accessibility for
Ontarians with disabilities with respect to goods, services, facilities, accommodation,
employment, buildings, structures and premises on or before Jan 1, 2025;
and b) providing for the involvement of persons with disabilities, of the Government of
Ontario and of representatives of industries and of various sectors of the economy in the
development of the accessibility standards."
Mouse over 'My Pinnacle' to see a dropdown, and then click on 'My Training'. The new page contains both 'Current Courses' i.e. incomplete and 'Completed Courses'.  Click on 'Current Courses' tab to see your course or courses that are available to take, or click on the Tab labelled 'Completed Courses' to see the courses that you have completed.

Once your have completed your course, then mouse over the 'My Pinnacle' menu item, and then click on 'My Training'.

The 'My Training' page has two Tabs labelled 'Current Courses' and 'Completed Courses'.

Click on the 'Completed Courses' tab to see the logos of courses that you have completed.

At the bottom of the course logo are two icons (small images) representing a certifcate (on the left) and a wallet (on the right.

Clicking on either icon will present you with a PDF of the certificate that you can either save to disk or print.